Delta tries to land new JFK terminal

Hilary Potkewitz – March 7, 2010

“It’s a shame because they’ve [Delta] done a lot to improve their on-board experience,” says Brett Snyder, founder of the Cranky Flier industry blog. “But it is incredibly hard to win in New York when you have a miserable facility. And they know that.”

“Leisure travelers only care about price,” says Mr. Snyder. “You can fly them out of a tin shed. But when you’re trying to get business travelers, they’re not going to put up with crowded grungy areas—especially when they have the option of American or Continental, which have great facilities.”

Continental Airlines to charge extra for exit rows seats

Alison Grant – March 3, 2010

“This doesn’t bother me because you really are getting a better product, something more than the people in the rest of the plane,” said Brett Snyder, aka “The Cranky Flier” blogger.

Snyder said Continental’s move is the latest adjustment that it and United have made to align their amenities since they became Star Alliance partners in October.

ABC News

Will a New Bill to Boost U.S. Tourism Help or Hurt? – March 1, 2010

“You already have very strong chambers of commerces and tourism groups for destinations, and those, I think, do a very good job… in general, of promoting their destination,” said Brett Snyder, president of Cranky Concierge air travel services. “In a way, this is going to be duplicating some efforts on things that are already happening at the local and regional level.”

“This is an easy thing to sell to your constituents because it costs you nothing. It costs foreigners something,” Snyder said.

TVNZ

Lie down all the way to LA: Air NZ – January 26, 2010

TVNZ asked me what I thought of the new NZ seats. You can read or watch the video on what I said.

NPR Morning Edition

NPR Talks JAL with Cranky – January 20, 2010

A sub-two minute piece on JAL’s bankruptcy.